Shipping & Delivery

Last updated 8 September 2026.

1. What we deliver

FrameMyRoots currently sells one product: a print-ready PDF of your family tree. It is delivered as a file, over the internet, to your account. Nothing is posted, couriered or physically dispatched.

2. When you get it

Immediately. As soon as your payment is confirmed, the download unlocks in the Print Studio and you can save the file. There is no processing period and no dispatch queue.

A confirmation email with your order number, your receipt and a link back to the download normally arrives within a few minutes.

If you pay by UPI and your bank app takes a moment to hand you back to us, the download may unlock a few seconds after the payment. It does not depend on you returning to the page — your purchase is recorded by our payment provider directly.

3. If you don’t receive it

The file itself is always available in your account, so a missing email never means a missing purchase. If the email has not arrived:

• Check your spam folder, and in Gmail the Promotions tab. Transactional email ends up there more often than it should.
• Sign in and open My Orders. Every order you have placed is listed there, with its receipt and its download.
• If the order is not listed at all but your bank shows a charge, contact us with the amount, the date and the payment reference from your bank or UPI app. Do not pay again.

4. Delivery charges

None. There are no delivery, handling or convenience charges on a digital download. The price you see is the price you pay.

5. Where we deliver

Anywhere. A digital file has no delivery area, so you can buy and download from outside India. Prices are charged in Indian Rupees.

6. Re-downloading

A purchase includes free re-downloads for twelve months. You can keep adding people to your tree during that period and download an updated file as many times as you like at no further cost. The exact date is shown on your tree and on your order.

7. Printed products

We do not currently print, frame, bind or ship anything physical. When we do, this page will be replaced with a real shipping policy covering dispatch times, courier partners, delivery areas, charges and what happens when something arrives damaged. Until then, there is deliberately nothing here about physical delivery, because there is nothing to say.

8. Contact

Paraspect Solutions (OPC) Private Limited, trading as FrameMyRoots.
FT NO. B-3/1104, ALDEA ESPANOLA SR NO 12, HAVELI, BANER GAON, PUNE 411045, MAHARASHTRA, INDIA.
Email: hello@framemyroots.com
Phone: [support phone — see note below]